Refund Policy

Effective with, and governed by, our Terms of Service (section 8). Last updated: October 31, 2026.

This page restates section 8 of our Terms of Service. Where anything here differs from the Terms, the Terms govern.

8.1 Subscription Refunds

Subscription fees are generally non-refundable. However, we may issue refunds in the following circumstances:

• Service unavailability exceeding 24 consecutive hours due to our infrastructure failure.
• Incorrect charges due to billing errors on our part.
• Refund requests made within 7 days of initial subscription purchase, provided no significant usage has occurred (less than 10% of monthly quota used).

8.2 Pay-As-You-Go Balance

Pay-as-you-go balance is non-refundable once added to your account. We encourage users to start with small amounts to evaluate the service.

8.3 Free Trial

New users receive $1 in free credits upon registration. Free trial credits expire after 14 days and are not convertible to cash or transferable.

8.4 Request Process

To request a refund, contact support@tokenease.io with your account email, transaction details, and reason for the request. We aim to respond within 5 business days.

Cancelling a Subscription

Subscriptions renew automatically on a monthly basis unless cancelled. You can cancel at any time; see section 4.4 of the Terms of Service. Cancelling stops future renewals — it does not by itself trigger a refund of the current period, which is governed by 8.1 above.