Industry Guide 2026
AI Insurance & Claims Processing with Chinese LLMs
How DeepSeek-V4, GLM-4, and Qwen3 power underwriting automation, fraud detection, claims assessment, and risk modeling through TokenEase unified API.
Updated August 2026
6 Use Cases
TokenEase API
1. AI-Powered Underwriting Risk Assessment
Traditional underwriting relies on rigid questionnaires and actuarial tables. LLMs can analyze unstructured data—medical records, financial statements, lifestyle indicators, and external risk databases—to build nuanced risk profiles and recommend personalized premiums.
Business Value: A life insurer in Shenzhen reduced manual underwriting review time by 65% and improved risk prediction accuracy by 18% by augmenting rule-based systems with AI-driven qualitative analysis.
Implementation with TokenEase API
import requests
applicant_data = {
"age": 38,
"gender": "male",
"occupation": "Software engineer, sedentary work",
"annual_income_yuan": 420000,
"coverage_requested_yuan": 2000000,
"medical_history": ["Hypertension (controlled, on medication 2 years)", "No surgeries", "Family history: father had heart attack at 65"],
"lifestyle": {"smoking": False, "exercise": "2x/week gym", "alcohol": "occasional", "bmi": 26.5},
"driving_record": "Clean, no accidents in 10 years",
"existing_policies": "None"
}
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "deepseek-v4",
"messages": [
{"role": "system", "content": "You are an insurance underwriting AI. Assess risk profiles, calculate risk scores (1-100), recommend premium adjustments, and suggest medical requirements. Comply with insurance regulations. Format as structured JSON."},
{"role": "user", "content": f"Assess underwriting risk: {json.dumps(applicant_data, ensure_ascii=False)}"}
],
"max_tokens": 2000
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Multi-factor risk scoring, lifestyle analysis, family history integration, premium recommendation, medical requirement suggestions.
2. Automated Claims Damage Assessment from Photos
Property and auto insurance claims require damage assessment that traditionally needs field adjusters. Multimodal LLMs can analyze claimant-submitted photos to estimate repair costs, identify pre-existing damage, and flag suspicious patterns.
Business Value: A P&C insurer reduced auto claims processing time from 5 days to 4 hours and saved ¥12M annually in adjuster dispatch costs by implementing AI photo-based damage assessment.
Implementation with TokenEase API
import requests, base64
with open("car_damage.jpg", "rb") as f:
img_b64 = base64.b64encode(f.read()).decode()
claim_data = {
"claim_id": "CLM-2026-88421",
"policy_type": "Comprehensive auto",
"vehicle": {"make": "BYD", "model": "Han EV", "year": 2024},
"incident_description": "Minor collision at intersection, front bumper and left headlight damage",
"claimant_statement": "Other driver ran red light, hit my front left side",
"police_report": "Filed, other driver cited"
}
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "deepseek-v4",
"messages": [
{"role": "system", "content": "You are an auto claims assessment AI. Analyze damage photos, estimate repair costs, identify parts needing replacement, and flag inconsistencies with the claimant statement."},
{"role": "user", "content": f"Assess claim: {json.dumps(claim_data)}"},
{"role": "user", "content": f"Damage photo: data:image/jpeg;base64,{img_b64}"}
],
"max_tokens": 2000
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Visual damage assessment, repair cost estimation, parts identification, fraud pattern detection, consistency checking.
3. Claims Fraud Detection & Pattern Analysis
Insurance fraud costs the industry billions annually. LLMs can analyze claim narratives, historical patterns, social connections, and behavioral anomalies to identify potentially fraudulent claims before payout.
Business Value: A health insurer reduced fraudulent claim payouts by 24% and improved investigation team efficiency by 40% by using AI to prioritize high-risk claims for manual review.
Implementation with TokenEase API
import requests
health_claim = {
"claim_id": "HC-2026-44521",
"claimant": {"age": 34, "policy_tenure_months": 8, "previous_claims_12m": 3},
"diagnosis": "Chronic lower back pain requiring physiotherapy",
"treatment_cost_yuan": 28000,
"provider": "Private clinic, established 2024",
"claim_pattern": {
"frequency": "4th claim in 8 months",
"treatment_types": ["physiotherapy", "acupuncture", "massage therapy"],
"provider_history": "All claims from same clinic",
"referral_source": "Self-referred, no GP referral"
},
"red_flags": [
"Policy purchased 2 weeks before first claim",
"Clinic opened same month as policy purchase",
"No prior medical history of back issues"
]
}
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "glm-4",
"messages": [
{"role": "system", "content": "You are an insurance fraud detection AI. Assess claim risk, identify suspicious patterns, calculate fraud probability, and recommend investigation actions. Format as structured JSON."},
{"role": "user", "content": f"Assess fraud risk: {json.dumps(health_claim, ensure_ascii=False)}"}
],
"max_tokens": 2000
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Pattern recognition, provider network analysis, temporal anomaly detection, behavioral profiling, investigation prioritization.
4. Intelligent Policy Comparison & Recommendation
Customers struggle to compare insurance products across providers. LLMs can analyze policy documents, extract coverage details, identify gaps, and recommend optimal product combinations tailored to individual risk profiles and budgets.
Business Value: An insurance brokerage platform increased policy conversion rates by 32% and reduced customer inquiry handling time by 50% by deploying an AI policy comparison assistant.
Implementation with TokenEase API
import requests
customer_profile = {
"age": 29,
"family_status": "Married, expecting first child",
"occupation": "Marketing manager",
"annual_income_yuan": 180000,
"monthly_budget_yuan": 1500,
"existing_coverage": ["Basic employer health insurance"],
"concerns": ["Hospital costs for childbirth", "Child education savings", "Income protection if unable to work"],
"risk_tolerance": "Moderate"
}
available_policies = [
{"name": "Comprehensive Health A", "monthly_premium": 680, "hospital_coverage": "100% private room", "maternity": "Full coverage after 12-month waiting"},
{"name": "Term Life 20Y", "monthly_premium": 420, "coverage_yuan": 1000000, "riders": ["Critical illness", "Accident"]},
{"name": "Child Education Savings", "monthly_premium": 800, "maturity": "18 years", "guaranteed_return": "3.5%"}
]
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "qwen3-235b",
"messages": [
{"role": "system", "content": "You are an insurance advisor AI. Compare policies, explain tradeoffs, and recommend optimal coverage combinations within budget. Be transparent about exclusions and waiting periods."},
{"role": "user", "content": f"Recommend policies for: Customer={json.dumps(customer_profile)} | Policies={json.dumps(available_policies)}"}
],
"max_tokens": 2000
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Gap analysis, budget optimization, coverage comparison, exclusion transparency, life-stage alignment, multi-product bundling.
5. Automated Claims Documentation & Narrative Generation
Claims handlers spend significant time writing up case summaries, correspondence, and reserve recommendations. LLMs can generate professional claims documentation from structured data, ensuring consistency and completeness across the organization.
Business Value: A property insurer reduced claims handler administrative time by 40% and improved documentation consistency scores from 68% to 94% by automating first-draft claims narratives.
Implementation with TokenEase API
import requests
property_claim = {
"claim_id": "PC-2026-7721",
"policyholder": "Zhang Residence",
"incident_date": "2026-08-20",
"incident_type": "Water damage from burst pipe",
"damaged_items": [
{"item": "Wooden flooring (living room, 35 sqm)", "age_years": 5, "estimated_value_yuan": 28000},
{"item": "Built-in kitchen cabinets", "age_years": 3, "estimated_value_yuan": 15000},
{"item": "Sofa (leather)", "age_years": 2, "estimated_value_yuan": 8000}
],
"cause": "Pipe burst due to freezing temperatures, building management delayed response 6 hours",
"photos_submitted": True,
"police_report": False,
"reserve_recommended_yuan": 45000
}
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "deepseek-v4",
"messages": [
{"role": "system", "content": "You are a claims documentation AI. Generate professional claim summaries, reserve recommendations, and correspondence from structured data. Ensure regulatory compliance and consistency."},
{"role": "user", "content": f"Generate claim narrative: {json.dumps(property_claim, ensure_ascii=False)}"}
],
"max_tokens": 2000
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Structured-to-narrative generation, regulatory compliance, consistency enforcement, reserve justification, correspondence drafting.
6. Catastrophe Risk Modeling & Portfolio Analysis
Insurers must understand aggregate exposure to natural disasters across their portfolio. LLMs can analyze geographic risk data, climate models, building characteristics, and historical loss data to model catastrophe scenarios and recommend reinsurance strategies.
Business Value: A regional property insurer improved their typhoon risk model accuracy by 22% and optimized reinsurance purchasing to save ¥8M in premiums while maintaining the same coverage level.
Implementation with TokenEase API
import requests
portfolio_data = {
"region": "Guangdong Province",
"total_policies": 45000,
"total_insured_value_yuan_bn": 18.5,
"peril": "Typhoon (Category 3+)",
"geographic_concentration": {
"shenzhen": {"policies": 18000, "value_bn": 8.2},
"guangzhou": {"policies": 15000, "value_bn": 6.1},
"zhuhai": {"policies": 12000, "value_bn": 4.2}
},
"building_types": {"high_rise": "60%", "mid_rise": "25%", "low_rise": "15%"},
"historical_losses": "Typhoon Hato (2017): 320M yuan in claims from this region",
"current_reinsurance": "Catastrophe excess-of-loss treaty, attachment point 200M yuan"
}
response = requests.post(
"https://tokenease.io/v1/chat/completions",
headers={"Authorization": "Bearer YOUR_TOKENEASE_API_KEY"},
json={
"model": "glm-4",
"messages": [
{"role": "system", "content": "You are a catastrophe risk modeling AI. Analyze insurance portfolios, model loss scenarios, calculate probable maximum losses, and recommend reinsurance and risk mitigation strategies."},
{"role": "user", "content": f"Analyze portfolio risk: {json.dumps(portfolio_data, ensure_ascii=False)}"}
],
"max_tokens": 2500
}
)
print(response.json()["choices"][0]["message"]["content"])
Key features: Geographic risk mapping, scenario modeling, PML calculation, reinsurance optimization, concentration analysis, climate trend integration.
Start Building with TokenEase
Access DeepSeek-V4, GLM-4, and Qwen3 through a single API for your insurance and claims processing applications.
Get Your API Key
TokenEase — Unified API for Chinese LLMs
DeepSeek-V4
GLM-4
Qwen3
Insurance
Claims
InsurTech
API